Close Menu
Thank you for visiting my shop! If you have any questions please get in touch. Best Wishes Ellen x

FAQs

How long will it take to receive my order?

I aim to despatch most orders including personalised silver cuff bracelets within 1 to 3 working days. Custom orders and items such as gold rings that require Hallmarking may take a few weeks.


What about Delivery?

 

  • FREE UK standard delivery, this is Royal Mail second class and takes 2 to 3 business days.
  • Royal Mail First Class 1 to 2 business days. (Please note 1st and 2nd class services can not be tracked and delivery times are not guaranteed)
  • Special guaranteed next-day delivery, this service can be tracked and is insured.
  • Collect from EH52 - if you choose this option you will get an email confirming your order is ready for collection and the collection address.


Is it Genuine Silver or Gold?

Yes.

I am registered with the Edinburgh Assay Office and fully comply with the Hallmarking Act 1973. All Silver items weighing above 7.78g and gold items weighing over 1g are Hallmarked. Some smaller items like earrings may not be hallmarked.