Terms and conditions

Sales:

Web sales are processed through a Secure Service provided by Fasthosts Prosite builder.

Payments can be made using debit or credit card or Paypal. Full payment is required at the point of sale. An after sale email will be sent to the customer detailing the order and payment receipt.

Delivery:

Free UK delivery is available where stated and provided by Royal Mail Second class post service. 

International orders are shipped via Royal Mail International service at a set shipping rate of £10.  A signature will be required on delivery.

On despatch an email will be sent detailing the shipping method.

Processing time:

I aim to despatch most internet orders within 2 business days. Some orders may take longer if they are being made to order. Please see individual item descriptions for estimated processing times.

Returns, Exchanges and Cancelations:

I gladly accept returns and exchanges, Please contact me within 14 days of delivery. Returned Items need to be shipped back to me within 30 days. The Customer is responsible for return shipping costs. A refund will be issued on receipt of returned goods.

If you need to cancel your order please contact me as soon as possible. If the order has been shipped you wont be refunded until the order has been returned. The customer is responsible for return shipping costs.

For hygiene reasons earrings cannot be returned or exchanged.

Ellen Kirk Ali Jewellery,
63Parklands,
Broxburn,
EH52 5RD

Initial consultation for bespoke orders and re-modelling:

I will carry out an initial consultation  with the customer to work out an initial design concept, this can be in person or via email.

I may be able to issue a quote without seeing the item to be reworked or use photographs. If I need to see the item in person before a quote is given you can post it to me. Please see sending an item to me.

Quote:

Once you are happy with the chosen design. I will send you a detailed quote. If you are happy with the quote I can send a link for full or partial payment. Attached to this will be my full terms and conditions. To proceed with the order please make sure you have read my terms and conditions. By placing an order with me I will assume you have read and agreed to my terms and conditions. Bespoke and re-modelling quotes may be subject to change.  

Sending an item to me:

I do not take responsibility for any items until I receive them, for this reason I recommend that an insured postal service is used.

Items should be sent to:

Ellen Kirk Ali

63 Parklands,

Broxburn,

West Lothian,

EH52 5RD

I will notify you when I receive the item.

Once in my care:

I will take responsibility for any loss or damage to items in my care.

In the unlikely event of this happening I will cover the market value of the item.

Re-Modelling:

There is always an element of risk when re working a piece of jewellery, particularly if the piece is set with gemstones or has intricate detailing. Any risks will be discussed and detailed in the quote.

I will always ensure to the best of my ability that the integrity of the piece is preserved.

Melting gold:

When melting gold, the piece will first be weighed and the weight recorded. If the metal is not repurposed in its entirety the excess will be returned to the owner, this maybe in a rough cast state. Some loss of weight can occur in the smelting process If the owner does not wish the excess to be returned I will purchase the excess amount for the scrap gold price on that date. This can be used as part payment for work undertaken.

Ring sizes:

I am happy to help you determine the correct ring size. If the ring size is discovered to be incorrect after the ring is made I will resize the ring for free with the customer covering the cost of postage.

Returning your item to you:

You can choose how to have your item returned, I have detailed the postal cost below. I would recommend choosing an insured service for items of value.

Special recorded delivery (insured up to £500)  £6.60

First Class £1.06 (not insured)

Second class £0.82 (not insured)